Terms & Conditions – Al Fattah Stone

Welcome to Al Fattah Stone. By visiting our website, browsing products, placing an order, or using our services, you agree to the Terms & Conditions outlined below. These terms apply to every visitor, customer, or user of our website. Please read them carefully.

General Information

Al Fattah Stone is an online gemstone and accessory store.
Our products are displayed with the intention of providing authentic information about color, size, type, and appearance. The website, its products, services, and policies may be updated or changed at any time without notice.

Product Information & Representation

We make every effort to display accurate details about gemstones such as color, clarity, size, shape, finish, and images.
However, due to natural variations, lighting, and digital screen differences:

  • Slight variations may occur from product photos.
  • Natural stones can have inclusions, cracks, or texture variations.
  • These are natural characteristics and not considered defects.

By purchasing, you acknowledge that gemstones may not be identical to reference images and may contain natural imperfections.

Pricing & Payments

All prices displayed on our website are in Indian Rupees (INR).

We reserve the right to modify prices at any time due to availability, stock changes, market variations, or errors.

Payment methods may include:

  • UPI
  • Cards
  • Netbanking
  • Pay Later (If available)
  • Other options based on Razorpay services

Once an order is successfully paid, you will receive confirmation via email or SMS.
We do not store banking, card, or payment data. Payments are processed securely by third-party providers.

Shipping & Delivery

We dispatch orders within 24 hours, excluding Sundays and holidays.
Actual delivery time depends on location, courier service, and external factors.

We use Shiprocket to manage delivery partners and automatically choose the most suitable courier service.

Delivery estimates:

  • Major cities: 3–5 working days
  • Tier 2/3 areas: 4–7 working days
  • Remote areas: 7–10 working days

Delays caused by courier services, weather, operational issues, or regional restrictions are not the responsibility of Al Fattah Stone.

Order Cancellation

Once an order is placed and shipped, it cannot be cancelled.
If you need changes, contact us immediately within the first few hours of placing the order.

We reserve the right to cancel orders in cases of:

  • Fraudulent activity
  • Incorrect pricing
  • Insufficient stock
  • System errors
  • Violations of store policy

In case of cancellation initiated by us, the payment (if received) will be refunded.

Return & Refund Policy

We only accept returns in the following cases:

  • The product delivered is different from the one ordered.
  • The item arrives physically damaged or broken.

Conditions:

  • Evidence is required (clear photos or video).
  • Complaints must be reported within 24 hours of delivery.
  • Product must be unused, in original packaging, and not altered.

We do not accept returns for:

  • Customer dislike or personal preference changes
  • Natural inclusions, spots, or texture variations
  • Wrong size chosen by customer
  • Color differences due to lighting or screen display

Natural stones are unique and may differ slightly from images.

Use of Website

You agree not to misuse the website or its content. This includes:

  • Unauthorized access or hacking
  • Copying or stealing product images or descriptions
  • Uploading harmful scripts or malware
  • Using fake or automated accounts

Violation of these terms may lead to legal action.

Intellectual Property

All content on our website including text, product descriptions, layout, logo, and images is owned by Al Fattah Stone.
You may not copy, redistribute, or use any part of the content without written permission.

Customer Data & Privacy

We respect your privacy.
We only collect information necessary to process orders, deliver products, and provide service.
We do not sell or share customer data with external parties, except courier and payment providers strictly for order fulfillment.

For full privacy details, refer to our Privacy Policy page.

Third-Party Services

We use external services like payment gateways, shipping providers, and verification tools.
We are not responsible for:

  • Failures or delays of third-party services
  • Payment gateway downtime
  • Courier network disruptions
  • External policy changes

Your interaction with third-party services is governed by their respective terms.

Limitation of Liability

Al Fattah Stone is not liable for:

  • Losses caused by courier delays
  • Customer misuse of products
  • Payment failures caused by banks
  • Orders placed with incorrect address or details
  • Allergic reactions or personal beliefs regarding gemstones

Purchase and use of gemstones are at the buyer’s discretion.

Contact Information

If you have any questions regarding our Terms & Conditions or need assistance, please contact us:

Email: info@alfattahstone.com
WhatsApp: +91 9151692904
Working Hours: 10:00 AM – 6:00 PM (Mon–Sat)

Acceptance of Terms

By placing an order on our website, you acknowledge that:

  • You have read and understood these Terms & Conditions.
  • You accept all rules and policies mentioned here.
  • You agree to comply with all store policies moving forward.
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