Shipping Details
Shipping & Delivery Information – Al Fattah Stone
At Al Fattah Stone, we work hard to ensure that every order is processed quickly, packed securely, and delivered safely to your doorstep. Our shipping process is designed to be transparent, reliable, and convenient for customers across India.
Order Processing Time
All confirmed orders are processed and shipped within 24 hours (excluding Sundays and national holidays).
Once your order is placed, our team verifies the product, prepares the packaging, and hands over the shipment to our logistics partner.
We take special care of gemstones to avoid scratches, damage, or moisture. Every product is individually inspected before dispatch.
Delivery Time
Estimated delivery time depends on your delivery location:
- Metro and major cities: 3–5 working days
- Tier 2 and Tier 3 cities: 4–7 working days
- Remote or rural areas: 7–10 working days
Kindly note that delivery timelines may vary due to courier performance, operational delays, weather conditions, or festivals. We will always try our best to deliver earlier.
Shipping Partner – Shiprocket
We use Shiprocket, one of India’s leading shipping solutions, to deliver your orders.
Shiprocket automatically selects the best courier service for your pincode based on delivery speed, availability, and performance.
This means your package may be delivered through trusted courier partners such as:
- Delhivery
- Blue Dart
- XpressBees
- Shadowfax
- India Post (Speed Post)
- Ekart Logistics
This ensures that your product reaches you safely and as fast as possible.
Packaging and Safety
Your gemstones are packed carefully to maintain quality and safety.
We use protective and tamper-proof packaging to prevent any external damage during transit.
Every product is packed fresh and sealed after inspection. It is never reused, swapped, or altered.
Tracking Your Order
Once your order is dispatched, you will receive a tracking link via SMS or email.
You can follow the movement of your shipment at every step—pickup, in-transit, and out for delivery.
If the tracking information does not update within 24–48 hours, please contact us and we will assist you immediately.
Correct Address Guidelines
To avoid delivery delays, please ensure:
- Full name and phone number are correct
- Complete address, street name, and locality are mentioned
- Pincode is accurate
Incomplete or inaccurate details may lead to failed delivery attempts.
Multiple Items in One Order
If your order contains multiple items, they may be shipped in:
- A single package, or
- Multiple packages
This depends on product availability, warehouse location, and packaging requirements.
Each shipment will have its own tracking link.
Missed Delivery Attempts
If you are unavailable at the time of delivery, the courier will attempt delivery 2–3 times depending on the service provider.
After repeated unsuccessful attempts, the shipment may be returned to us.
If returned due to non-delivery or incorrect address, reshipping fees may apply.
Damaged or Tampered Packages
If the package appears damaged, torn, opened, or tampered:
- Do not accept the parcel
- Take a clear photo or video
- Contact us immediately
We will coordinate with the courier and arrange a suitable solution.
Customer Support
If you have questions about shipping, delivery timelines, or tracking updates, please contact us.
Email: info@alfattahstone.com
WhatsApp / Support: +91 9151692904
Our Commitment
We know that gemstones hold spiritual, emotional, and personal value.
From packaging to delivery, our team ensures every product reaches you securely and on time.
Your trust is important to us, and we are committed to delivering a safe and smooth shopping experience.