Get In Touch

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+91 9151692904

info@alfattahstone.com

@alfattahstone

Frequently Asked Question!

How long does it take to process my order?

We process and dispatch all orders within 24 hours of successful payment.

Which courier service do you use for shipping?

We ship all orders using India Post Speed Post, a reliable and trackable national service.

How long will it take to receive my order?

Delivery generally takes 3 to 7 working days, depending on your location and postal service conditions.

Do you offer customization for ring stones?

Yes. You may request specific shapes or sizes if available. Some customizations may take extra time.

What is your return policy?

We do not accept returns once the product is delivered.

Do you offer refunds?

Yes, we offer a refund only if the product you received is different from what you ordered.
To claim a refund, you must:
Contact us within 24–48 hours of delivery.
Provide clear photos/video of the received item and the packaging.

Are stones 100% natural?

Yes. Al Fattah Stone provides natural and authentic stones. Each piece is carefully selected and polished.

What payment methods do you accept?

We accept all major online payment modes including UPI, debit/credit cards, and wallet payments.